Terms of Service
Effective Date: April 22, 2026
1. Acceptance of Terms
By accessing or using PayPro OMS (https://app.paypro.cloud), operated by Tech At Scale Ltd ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including administrators, employees, and visitors.
2. Description of Service
PayPro OMS is a multi-tenant, cloud-based workforce management platform designed for private security companies. The Service includes:
- Human resource management (personnel records, job titles, grades, contracts).
- Client and site management with organisational structure.
- Deployment scheduling and attendance tracking (including GPS-based mobile check-in).
- Payroll processing, pay slip generation, and statutory deduction calculations.
- Invoicing, billing, and payment processing.
- Inventory management.
- Reporting and analytics.
- Staff self-service portal and recruitment portal.
3. Account Registration
- You must provide accurate, complete, and current information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must notify us immediately of any unauthorised access to your account.
- One account may administer multiple tenants (companies), but each tenant's data is logically isolated.
- You must be at least 18 years of age to create an account.
4. Subscription and Billing
PayPro OMS operates on a prepaid credit-based billing model:
- New accounts receive a free trial period with complimentary credits.
- After the trial, you must purchase credits to continue using the Service.
- Credits are consumed based on the number of active employees per billing period.
- Payments are processed through Paystack, Mastercard (MPGS), CyberSource, or bank transfer.
- All fees are quoted in Ghana Cedis (GHS) unless otherwise stated.
- Credits are generally non-refundable; however, unused service credits may be refunded following investigation and assessment on a case-by-case basis. Refund requests are processed within 30 days of submission.
- In accordance with the Electronic Transactions Act 2008 (Act 772), you may cancel a new subscription within 7 days of purchase without penalty.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of Ghana's laws.
- Upload or transmit viruses, malware, or other harmful code.
- Attempt to gain unauthorised access to other tenants' data or the Service's infrastructure.
- Reverse-engineer, decompile, or disassemble any part of the Service.
- Use automated tools (bots, scrapers) to access the Service without our written consent.
- Resell, sublicense, or redistribute the Service without authorisation.
- Upload false employee records or fabricate attendance data.
6. Data Ownership
- Your Data: You retain ownership of all data you enter into the Service (employee records, payroll data, invoices, etc.). We do not claim ownership of your data.
- Our Platform: We retain all rights to the Service itself, including its software, design, trademarks, and documentation.
- Data Export: You may export your data at any time using the built-in export features (Excel, PDF, CSV).
- Data Processing: By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service.
7. Multi-Tenancy and Data Isolation
The Service operates on a multi-tenant architecture. Each organisation's data is logically isolated using tenant identifiers. We implement strict access controls to ensure that no tenant can access another tenant's data. However, the underlying infrastructure is shared, and we manage security at the application level.
8. Availability and Support
- We aim to maintain Service availability but do not guarantee uninterrupted access.
- Scheduled maintenance will be communicated in advance where possible.
- Support is available via email at [email protected].
9. Limitation of Liability
To the maximum extent permitted by the laws of Ghana:
- The Service is provided "as is" and "as available" without warranties of any kind.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
- We are not responsible for errors in payroll calculations resulting from incorrect data entry by your organisation.
- We are not liable for payment processing failures caused by third-party payment providers.
10. Indemnification
You agree to indemnify and hold Tech At Scale Ltd harmless from any claims, losses, or damages (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
11. Termination
- You may close your account at any time by contacting us.
- We may suspend or terminate your account if you violate these Terms.
- Upon termination, you will have 30 days to export your data before it is deleted.
- Provisions that by their nature should survive termination (liability, indemnification, governing law) will survive.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of the Republic of Ghana, including the High Court (Commercial Division) in Accra for commercial matters.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated to registered users via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
14. Contact Us
If you have questions about these Terms, contact us at: